Shipping & Delivery:
All orders are shipped Monday to Friday by 12 noon Eastern Time each day and are shipped from Walpole, MA. Orders placed after 12 noon, will ship the following business day.
We ship our orders by USPS or FEDEX and you can Prioritize or Expedite you order for a small additional fee or contact us directly if you have special shipping requests.
We offer free shipping on US orders with a value over $95. Please note that this free shipping only applies to destinations within the 48 US contiguous states - it does NOT apply to international destinations.
Birth of Beauty is not responsible for packages once they have been delivered by the carrier. Customer should contact the carrier to initiate an investigation and file a claim when applicable.
If an order requires to be re-shipped due to an incorrect mailing address, the customer will be responsible for all shipping charges.
We do ship to Canada, UK, Europe and many other international destinations. Please note, that with all international orders, the customer is responsible for any applicable import duties or taxes that may be levied by the customs office of their respective country. If you have questions about any product or would prefer a shipping quote from a live person, please email us at [email protected] or call toll free 866 488 9328 or for international callers 1 617 314 6214.
Privacy and Security:
All orders are processed on a secure server and all data is encrypted. Your personal information remains private and will not be sold to any 3rd party.
An RA# is required on all returns to identify the return (email: [email protected]). Shipping charges (ship to/ship from) are not refundable. A 10% restocking fee is applied to all returns. After 30 days, all product or warranty issues are handled directly by the manufacturer.
The products must be returned unused, in their original packaging, in their original condition and shipped securely. The customer is responsible for the return shipping charges. All product returns require an RA number. Please write the RA# on the outside of the shipping carton and include a copy of the original receipt.
PLEASE NOTE EXCEPTIONS
For hygiene reasons, there are certain products than cannot be returned if they have been opened or used. We DO NOT accept returns on the following brands - Mehaz (clippers, Nippers, Manicure / Pedicure Implements); Medicool (manicure / pedicure drills, files and bits): Hairgum and Mr Ducktail Products; We do not accept returns on opened / used Hair Brushes and Combs.
A credit for the cost of the product (minus outgoing shipping charges and a 10% restocking fee or cancellation fee) will be applied to your card / account (subject to condition of the return). If products are damaged, scratched or not in their original condition or packaging, an additional fee may be charged upon review. If the returned product fails to meet the conditions of our policy, a refund will not be issued. It is recommended that you apply a tracking label on all returned packages.
These conditions are subject to change at any time.
If you would like to exchange your order, the same conditions apply as for a standard return. Please note that shipping charges will apply to re-ship the exchanged item.
You can place your orders securely through our online store or call us toll free at 866 488 9328 (+1617 314 6214 for international callers) and an agent will help you with your order
We accept all major forms of credit cards and all transactions are conducted on a secure server. You can also choose to pay by PayPal. If you prefer, let us know the products of your choice and we can email your invoice through PayPal. All customer information will always remain confidential. We want you to remain OUR customer.